PRIVACY POLICY

ShowCaller Privacy Policy

Revised May 22, 2022

If you are resident in the EU, EEA and Switzerland please click here

PLEASE NOTE, THESE TERMS WILL REPLACE THE CURRENT SHOWCALLER PRIVACY POLICY, DETAILED FURTHER BELOW, WITH EFFECT FROM May 22, 2022.

If you reside outside the European Union, European Economic Area and Switzerland ("Europe"), You are entering into the Terms of Service with Showcaller Software Studio and the terms of this Privacy Policy apply to You. If you reside in Europe the applicable terms are available here.

Showcaller Software("Showcaller" or "we") offers users ("Users" or "You") global phone community services transacted through licensed applications, including the "Showcaller" for mobile devices or via API.

These Privacy Policy of Service ("Policy") to help you understand our policy and procedure for collection, use and disclosure of personal data accessed by us from users of Website and services or software provided by Showcaller.

Please see the "Company" Terms of Service, so you may find more information about how to manage the data you choose to submit to the "Showcaller Service".

The "Policy" is applicable to the data submitted by users to us via the "Showcaller Service" and the open information displayed by us on the user interface when the user accesses to the "Showcaller Service".

The "Policy" is only applicable to the data submitted by users to us via the "Showcaller Service".

The "Policy" may be amended from time to time. In the case of any material change in the Policy, we will post the new Policy on the "Website" or notify you of the same via the "Showcaller Applications". We suggest that you should view the "Policy" periodically with a view to confirming whether any change in the Policy takes place.

1. Your Consent

By downloading, installing, accessing and/or using the App you agree to the terms and conditions set forth in this Privacy Policy, including to the collection and processing of your Personal Information (as defined below). If you disagree to any term hereof, you may not download, install, access or use the App, and must promptly and permanently remove the App and any part thereof from your systems and devices, and cease any and all use thereof. Please note: you are not obligated by law to provide us with any Personal Information. You hereby acknowledge and agree that you are providing us with Personal Information at your own free will, for the purposes described herein, and that we may retain such Personal Information in accordance with this Privacy Policy and any applicable laws and regulations.

2. Which information we may collect on our Users?

If you are in the EU, privacy laws require us to tell you the legal basis on which we process your Collected Information. You will find that information in this section, in italics. If you would like more information about the legal basis we use, or about the “legitimate interests” referred to, please contact us at: [email protected]

We may collect two types of data and information from our Users: (i) Non-personal Information, which is non-identifying and non-identifiable information, without particular reference to the identity of the User from which such information was collected; and (ii) Personal Information, which is individually identifiable information that identifies an individual, or may with reasonable effort identify an individual, either alone or in combination with other information, or may be of private or sensitive nature. For the avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists. Personal and Non-personal Information which is being gathered in connection with the App may consist of the following:

We may automatically collect and the User may automatically provide us with certain technical Non-personal Information and aggregated usage information, such as the User’s mobile device brand and model, operating system type and version, country code, which Third-Party Services’ applications are installed on the User’s device and User’s uses thereof through the App, the User’s manual configurations, ‘click-stream’, interactions and activities on the App, the period of time the User used the App and related time stamps, crash and error logs, etc.

When registering to the App, the User will be asked to provide his/her phone number, name, and photo, which will be used in order to allow us to provide our Users with the App’s services and experience. Such information may be provided to other Users via the Advanced Search Functionality and Matching Functionality, as a confirmed match to such relevant User’s contact information.

For the App to provide the Advanced Search Functionality and the Matching Functionality, as such terms are defined in the EULA, it may require certain access permissions to information stored on User’s device regarding the User’s contacts (“Contact Information”). Such information may also include Contact Information stored locally by the User relating to certain third-party applications installed on the device (e.g., Skype, WhatsApp, Viber etc.), as well as such contacts social networks IDs. Such Contact Information may be utilized in order to use additional features of the App reliant upon such permissions.

In the event you decide to use the Advanced Search Functionality and Matching Functionality of the App, you will provide us with Contact Information , and confirm that such contacts are aware that you have provided their data and that they consent (and continue to consent as long as you use the Advanced Search Functionality and Matching Functionality) to our processing of such data stored on your device, according to our Privacy Policy.

In addition, for the provision of the Advanced Search Functionality and Matching Functionality, the App may gather public information available online (including via social networks) regarding the Users and User contacts. For the avoidance of doubt, any information related to a User’s contacts (whom are not Users themselves) which is provided to a User via the Advanced Search Functionality and Matching Functionality is provided merely as a suggested match and is not intended to be used as or relied upon by a User as a confirmed match to such relevant User’s contact.

The App may also require for its proper functioning that the User chooses to grant us with certain access permissions to his/her existing Facebook account (“FB Account”), and thereby provide us with certain information about the User, such as the User’s photo, date of birth and list of friends, as made available by the User through his/her FB Account.

Before using Showcaller’s call recording feature, it is your responsibility to inform all participants of such recorded calls of your intended use of the call recording and to obtain all consents and approvals for the recording of the call, as necessary or advisable under applicable law in your state and country, that all consents and approvals for the recording have been obtained, and use of the recording feature does not breach or infringe on the rights of any third party, including privacy rights.. Please note that recordings will only be stored on your device (or any third party backup service which you choose to use) and not on Showcaller’s servers. Showcaller expressly disclaims any and all liabilities related to or arising from your use of Showcaller’s call recording feature and/or arising out of or related to your violation of any laws or regulations applicable to call recordings.

You may also provide us certain information through your interactions with the Advanced Search Functionality and Matching Functionality. For example, you may match your Contact Information with certain information suggested to you by the App. The App records such matches in order to allow us to provide our Users with the App’s services and experience.

Further, for the purpose of securing the App and user authentication access, the App may also collect a User’s Device ID.

Finally, the User may voluntarily provide us with any other Non-personal and Personal Information, such as certain Contact Information provided by the User when contacting us (and any additional information related to such contacts), and/or other information related to actions performed by the User in connection with the App.

Please Note: We will require to upload your Contact Information to our servers for the purpose of providing you with certain services within the App. We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance to the EULA and the Privacy Policy.

3. How Do We Collect and Store Information of Our Users?

We use the following methods of collection: (i) We collect Non-personal Information through your use of the App. In other words, we may be aware of your use of the App, and may gather, collect and record the information relating to such usage, either independently or through the help of third-party app as detailed below. We may also collect Non-personal Information through the processing, analysis, aggregation and anonymization of Personal Information provided by you. (ii) We collect Personal Information which you provide us voluntarily. For example, we collect Personal Information when you contact us directly for questions or help. (iii) We collect Personal Information which is publicly available from third-party online sources. For example, we collect Personal Information from public profiles in social media networks. (iv) Third Parties. We may store the Non-personal and Personal Information either independently or with the help of our authorized third-party service providers as detailed below.

4. What are the Purposes of the Collection of Information?

We collect Non-personal and Personal Information in order to provide you with the App services and experience; to enable us to further develop, customize and improve the App based on Users’ common preferences, uses, attributes and anonymized data; to create and provide our research and business partners and affiliates with anonymized aggregated data and/or statistical or inferred Non-personal Information; to enable us to provide our Users with a better user experience, with more relevant and accurate information, services, features and functionalities, and with technical assistance and support; to further improve and develop security and authentication methods and features for the purpose of securing your use of the App; and in order to abide by any applicable law. We collect Contact Information in order to provide with the Advanced Search Functionality, and Matching Functionality, which allows a User to identify unknown and unfamiliar phone numbers and have its address book contacts automatically associated with corresponding publicly available pictures and social network IDs of such contacts. A number will be associated with a name, picture and/or social network IDs through these functionalities if a sufficient number of independent Users, based on our algorithm, have indicated the same name, picture and/or social network IDs for the relevant number.

5. Where Do We Store Personal Information?

Information regarding the Users will be maintained, processed and stored by the Company and our authorized affiliates and service providers in Europe, USA, and India as necessary, in secured cloud storage provided by our Third-Party Services. While the data protection laws in the above jurisdictions may be different than the laws of your residence or location, please know that the Company, its affiliates and service providers that store or process your Personal Information on the Company’s behalf are each committed to keep it protected and secured, in accordance with this Privacy Policy and industry standards, regardless of any lesser legal requirements that may apply in their jurisdiction. You hereby agree to the storage location and transfer of information as described hereunder.

6. Legal Bases

We collect, process and use your information for the purpose described in this Privacy Policy based on at least one of the following legal basis:
Our legitimate interests
In order to provide you with the App’s services and experience
Based on your consent

7. Sharing Information with Third Parties

The Company will not share any Personal Information it collects with any third party, except in the following cases:

to provide, maintain, improve, analyze and personalize the App’s services and experience for our Users;
to collect, hold, process and/or manage your Personal Information through Company’s authorized third-party service providers;
to collect, hold, process and/or manage your Personal Information through Company’s authorized third-party service providers;
to enforce this Privacy Policy and/or the EULA, including investigation of potential violations thereof;
to detect, prevent, or otherwise address fraud, security or technical issues;
to respond to User’s support requests or other correspondences;<
to respond to claims that any use of the App violates the rights of third parties;
to protect the rights, property, or personal safety of us, any of our Users, or the general public;
when we are undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets but solely under appropriate confidentiality obligations;
pursuant to your explicit approval prior to the disclosure

For avoidance of doubt, the Company may transfer and disclose to third parties or otherwise use Non-personal Information at its own discretion.

Notwithstanding the above, as a part of our operating model, and to enable the delivery of Services, we may also, from time to time, make repositories containing certain Personal Information searchable or usable by third party business partners, for the purposes of their services and business operations. You hereby consent to disclosure of your Personal Information to them and their usage of it. This may include Personal Information that you have submitted to us in the past. As some of our business partners may be located outside your country, you consent to the transfer of your Personal Information to this extent.

8. Modification or Deletion of Personal Information

If the law applicable to you grants you such rights, you may ask to access, correct, or delete your personal information that is stored in our systems. You may also ask for our confirmation as to whether or not we process your personal information. Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any personal information whose accuracy you contest while we verify the status of that data. Subject the limitations in law, you may also be entitled to obtain the personal information you directly provided us (excluding data we obtained from other sources) in a structured, commonly used, and machine-readable format and may have the right to transmit such data to another party. If you wish to exercise any of these rights, contact us at [email protected] When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your personal information, we may retain such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates. To find out whether these rights apply to you and on any other privacy related matter, you can contact your local data protection authority if you have concerns regarding your rights under local law.

9. Minors

To use the App, you must be over the age of thirteen (13). The Company does not knowingly collect Personal Information from children under the age of thirteen (13) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the App. In the event that it comes to our knowledge that a person under the age of thirteen (13) is using the App, we may prohibit and block such User from using the App and will make all efforts to promptly delete any Personal Information with respect to such User.

10. Security and Retention

We take a great care in implementing and maintaining the security of the App, and our Users’ Personal Information and Contact Information. The Company employs industry standard procedures and policies to ensure the safety of its Users’ Personal Information and Contact Information and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur. We retain the Personal Information we collect only for as long as needed in order to provide you with our services and to comply with applicable laws and regulations. We then either delete from our systems or anonymize it without further notice to you. If you withdraw your consent to us processing your Personal Information, we will delete your Personal Information from our systems (except to the extent such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates).

11. Third-Party Software/ Services

The App may utilize certain third-party software and/or service, in order to collect and/or process the information detailed herein. Such third-party software providers include:

Google Analytics, which privacy policy is available at https://www.google.com/analytics/terms/us.html;

Firebase, which privacy policy is available at https://www.firebase.com/terms/privacy-policy.html; Our App uses certain tracking technologies in order to:
To analyze User’s behavior while using the App
Enhance your user experience on the App
To recognize you when you are using the App
Provide you with personalized advertisements

12. Third-Party Services

The App may offer you links to certain Third-Party Services’ applications installed on your device, through which you may further interact with your mobile contacts. Please be advised that such Third-Party Services are independent from Company, and may collect non-personal and/or personal information about you. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such Third-Party Services. We encourage you to carefully read the privacy policies and the terms of use of such Third-Party Services, as their terms, not ours, will apply to any of your interactions with or through such Third-Party Services.

13. Direct Marketing

You hereby agree that we may use your contact details that you have provided us (such as the phone number you provided when registering to the App) for the purpose of informing you regarding our products and services, to ask you to participate in user surveys, and to send you other marketing materials and newsletters. You may withdraw your consent by clicking the “Unsubscribe” button in a message sent to you, or by sending us a written notice by e-mail to the following address: [email protected]

14. Changes of the Policy

The Policy might be amended from time to time. If it is the case, Showcaller SOFTWARE will post the new policy on Website, or notify you of the same via the "Showcaller CALLER ID Application Program". The changes will take effective immediately on the effective date designated when the new policy is promulgated. Your continuous access to the various services provided by the Company and application programs for relates services shall constitute your agreement to the changes and undertaking to comply with the changes. If you disagree to the changes, you shall stop accessing all services and related application programs provided by the Company. We suggest that you should check up the Policy periodically to ensure whether there are any changes of the same.

15. Safety

The "Company" cares about the protection of your "Personal Data". In order to protect your data from unauthorized access, Showcaller will apply the safety standards, hardware and electronic equipment required under the local laws applicable in the jurisdiction where the "Company" are situated.

16. Link to Other Sites

The "Website" includes the links to other sites. The "Company" access to some website or display of some advertisement does not represent any affiliation with the third party, or acknowledgement, license or representation between us and the third party. The "Company" does not have the control over the third party's website. Therefore, when you visit other sites via the "Website" or "Showcaller Service", the "Company" hopes you to read their privacy policies or statements carefully.

17. Fake sites

The "Company" care about ID theft and "Fake Sites". The "Company" take the protection of your "Personal Data" as the first priority. The "Company" will never ask you for your credit card information, account and ID, password or national ID No. or equivalent identifiable codes via an unsafe or unknown email or phone number, now or in the future.

Notwithstanding, should you have any questions about our Privacy Policy, please e-mail to: [email protected]

18. Child Policy

Showcaller will not collect the personal information of any children less than 13 years old intentionally. If the parents or guardians of any children find that the children have already provided their personal information to Showcaller without approval from them, they shall contact us via [email protected] If Showcaller finds any personal information provided by children less than 13 years old, Showcaller will delete all related documents, but this does not represent that Showcaller is able to or obligated to prevent or delete the personal information provided by children less than 13 years old.

19. Contact

If you have any questions (or comments) concerning the Terms or the App, you are welcome to send us an email to the following address, and we will make an effort to reply within a reasonable timeframe: [email protected]

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